"The Better Way" is NHC's philosophy of care which raises the bar of excellence and provides a detailed format for "Caring In a Better Way Day by Day."
Through these 20 promises, NHC partners are committed to providing the highest level of customer satisfaction. With daily stand up meetings, the promise of the day is discussed, ensuring the culture of NHC.
Striving for constant improvement, NHC is committed to providing you the very best in customer service and satisfaction. These promises are our commitment to you. We believe in what we do and strive for the Better Way Day by Day!
I promise to...
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Greet you with a smile and make eye contact.
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User your name always.
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Address your needs with a sense of urgency.
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Put my heart into everything I do.
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Respect your privacy, dignity and confidentiality.
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Answer the telephone within 3 rings and with a "smile."
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Give you as many choices as I can.
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Maintain a safe and secure environment for you.
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Pay attention to details. Clean and tidy the workplace.
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Resolve any of your concerns.
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Give you no excuses! Apologies only.
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Anticipate your needs.
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Be a part of the NHC team. There is no "I" in TEAM.
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Only make promises to you that I can keep.
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Be neatly dressed and well-groomed according to NHC standards.
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Respond to your "needs" rather than maintaining my schedule.
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Use compassion as my second language.
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Escort you to your destination.
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Recognize that all your concerns are major.
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Maintain a positive attitude.
